Misleading customer reviews

As a developer I think it’s really weird the fact that I can’t answer to customers’ reviews. Especially if they claim something totally wrong. Two users from USA wrote in their reviews that WiFiPhoto scales down images before download. But it’s simply false. WiFiPhoto keeps photos at their original dimensions. So if you’re downloading a 1200×1600 pixel picture taken by your iPhone 3G’s camera, you’ll end up finding a 1200×1600 pixel picture on your computer. So, what’s happening ?
They simply ignore the fact that even the original photo they chose to download was not full resolution. There are different reasons. Perhaps they used some third-party camera app to take pictures with a zoom. Or perhaps, more probably, they transferred photo albums from iPhoto to their iPhones ignoring the fact the iPhoto shrinks and compresses images. So if you think to recover images from your iPhone after a crash of your hard drive, I have some bad news for you: you can’t. Or at least you won’t be able to recover your full resolution original pictures, simply because they’re NOT on your iPhone.
I’m sorry for this, but being unable to answer wrong customers’ complaints is frustrating.